Over the weekend a customer contacted us on our emergency contact number (0800 23 2230) they had been told by an emergency plumber that they had a big leak on the water main that serves their property. They wanted an emergency appointment, and we were happy to give it to them. Our South-East water engineer team arrived at the property first thing Monday morning, we had spoken to the plumber...
Soon after Christmas in 2016 we received an urgent message via our website. The water main to a block of 8 flats had developed a leak leaving all the flats with poor water pressure. Obviously, all the residents affected wanted the supply to be fixed as soon as possible. Our Lead engineer on this project contacted the customer to obtain as much information over the phone as we could. We then...
Early in 2017 our dedicated drainage team received a call from a customer based in Falmouth, who wanted us to come to site and inspect his septic tank as it was showing signs of failure. We attended site the following week and carried out a in-depth inspection of the off mains drainage system, noting that due to poor maintenance by the customer his septic tank had fallen into disrepair.We filed...