We had a customer call our drainage help line early in January 2017 as they were having trouble with their septic tank. They were looking at getting a new tank, but were also interested in upgrading to a treatment plant system. We arranged for our lead engineer to head to site and assess the options that they had moving forwards.We attended site and met with the customer, after surveying their...
Our customer sent a request through our website, as they were building a new house and they wanted to have it connected to the public sewer. We sent our lead engineer Dan Hudson to site to talk to the customer about the works and plan for works. Once back in the office our new sewer connection administration team started applying for the licences which are needed to carry out works...
This tank installation had been planned for over a year before we started the works. Our customer was very experienced in living with an off mains drainage system so wanted to have a long-term plan in place when it came to upgrading his brick built septic tank system. He had contacted us over the telephone after receiving our number from a close friend of his. We attended site and talked...